Services

The online support service delivers quick, effective and detailed solutions.  This ranges from providing written advice and answers to your questions, supplying policy and process related documents to drafting letters.

HR related processes and administrative tasks can be time consuming when all you want to do is focus on your business.  

Free up your time by outsourcing your HR responsibilities at a fraction of the cost of setting up in-house HR and, relax in the knowledge that we are managing your HR needs professionally and in a cost-effective manner.

Telephone Support is also available if you prefer to discuss your questions or HR issues over the phone.

The Online and Telephone Support Services are available during office hours (Monday to Friday, 8.30 a.m. – 6.00 p.m).  If you have an emergency, an ‘Out-of-Hours’ service is available.

We can provide an HR presence at your place of business or other relevant locations through our on-site service.

The ‘ad hoc’ service is perfect if, for example, you require an HR professional to conduct or assist with formal proceedings or investigations, to participate in meetings or to deliver training.

The ‘Retained’ service can, amongst other things, provide a regular monthly HR presence at your place of business.

Our Interim support service offers the assistance you need when you need it.

From undertaking specific assignments to supplying an extra pair of hands during busy periods.

We provide various types of contracts including:

• Senior Staff / Directors
• Full Time / Part Time / Fixed term / Term time
• Flexi-time / Job-sharing / Casual work
• Home Workers
• Young workers / Apprenticeship

We also supply various agreements such as:

• Consultancy 
• Training
• Services
• Secondment
• Volunteering

Avoid employee disputes and dissatisfaction by ensuring that your employees are clear, from the very beginning, about what is expected from them and what they can expect from you.

Employee handbooks (Staff Manuals) provide quick, easy  and concise reference to the most important policies, procedures and principles relating to your business.

We can provide standard employee handbooks tailored to your business, new handbooks drafted to your specifications or a review and update of your existing handbook.

An important part of any successful business is having the right staff in place.  We can assist you at every stage of recruiting, selecting and employing new members of staff.  This service includes:

• Avoiding unintentional discriminatory practices
• Remaining compliant with statutory obligations
• Drafting job descriptions and person specifications
• Placing job adverts and attracting talent whilst saving you time and money
• Assisting with selection and interview
• Pre employment checks
• Job Offers
• Obtaining references
• New Starter checklists
• Induction packs and presentations (power point)
• Probationary forms, letters and guidance

Heard HR Solutions Ltd can supply a vast array of up to date and practical policies and procedures including:

• Alcohol, Drugs and other Substances
• Attendance (Absence)
• Capability
• Communications
• Disaster Contingency
• Dismissal, Disciplinary and Grievance
• Dress Code 
• Email, Fax and Internet
• Employee Consultation 
• Equal Opportunities
• Expenses
• Family Leave (including Maternity, Paternity and Adoption)
• Health and Safety
• Induction
• Long Service
• Monitoring
• Probation
• Recruitment
• Redundancy
• Smoking
• Secondment
• Stress Management
• Sickness
• Sunday Working
• Time off Work for Study or Training
• Volunteering
• Whistle-blowing

To ensure that your policies and procedures are effective and adhered to, we can provide practical guidance, related forms, check lists and letters and on-site policy awareness training.

Heard HR Solutions Ltd can meet your HR administration needs by providing:

• Letters 
• Forms
• Checklists
• Guides
• Reports
• Minutes

The performance appraisal (performance review) process is  an essential tool to manage performance and development.  

An agreement about how to sustain and improve performance and how to overcome issues can be reached through measurement, feedback, positive reinforcement and an open exchange of views.

We can provide appraisal policies and procedures, line management guidance and training to ensure that you get the best from your appraisal process.

Employee absence results in significant cost to employers, it is estimated to cost an average of £550 per employee per year with an average of 6.9 days absence per employee.

The most common causes of long term illness are acute medical conditions, stress, musculoskeletal injuries, mental ill- health and back pain.  The main cause of short term absence is minor illness followed by musculoskeletal injuries, back pain and stress.  Stress-related absence and reported mental health problems are increasing, non-genuine absences are reported as amongst the top causes of short term absence (30% for manual workers and 23% for non-manual workers) and presenteeism – people coming to work ill –  is causing concern  (CIPD Absence Management Annual Survey Report 2015).

Manage your absence levels by ensuring there is an effective and proactive absence management approach (AMA) in place. A robust AMA coupled with flexible working policies can help reduce time and money spent on absence.

Heard HR Solutions Ltd offers various services including:

• ‘Start to finish’ absence case management for all your employees.
• Implementation of effective absence policies, procedures and practices (including management training).
• One off support such as assisting to identify trends and the root causes of individual absences, carrying out welfare reviews (home visits), drafting letters and capability reports.

Disciplinary policies and procedures provide clear rules about the standards and behaviour an employer expects from their employees.  Many disciplinary issues can be resolved informally but where this is not possible formal procedures should set out a fair and reasonable way of dealing with the issues.

Where an employee is unhappy about a management decision or a workplace issue, the grievance process provides an opportunity to reach a considered resolution after a genuine exploration of the available options.  It is preferable that grievances are resolved informally and as early as possible, it may be helpful to arrange mediation at this stage.  Should formal procedures be necessary, it is essential that they are managed fairly, professionally and effectively as this can be a worrying and stressful time for all involved. 

Heard HR Solutions Ltd offers various services including:

• ‘Start to finish’ Disciplinary and grievance case management for all your employees.
• Implementation of effective disciplinary and grievance policies, procedures and practices (including management training).
• One off disciplinary support including:
  • Providing practical guidance and support
  • Dealing with suspensions
  • Carrying out investigations
  • Chairing, or assisting with disciplinary hearings and appeal hearings
  • Drafting letters and disciplinary reports
• One off Grievance support including:
  • Providing practical guidance and support
  • Providing mediation
  • Carrying out investigations
  • Assisting with grievance hearings and appeal hearings
  • Drafting letters and reports

Good employee communication supports the decision making process and helps to improve both organisational and individual performance.  Heard HR Solutions can assist you to develop, or improve upon, your communications framework.