Easy to use HR software designed for SME’s
Heard HR Solutions is an Accredited Partner of breatheHR. This means we are able to combine our services with an intuitive HR system. This system can automate all of those time consuming HR admin tasks freeing up more time to help your organisation succeed and grow.
We can provide a full range of services to support the implementation of the software. Don’t worry though, it’s quick to set up, simple to use and loved by Directors, Managers and employees alike!
For more information and a demonstration of how this easy to use software will help you or if you want to know more, contact us today by email at admin@heardhrsolutions.co.uk
Centralise Records
One central location for all HR information with employee self-service to keep everything up to date.
Organise Documents
Keep all employee documents safe and publish policies & templates online.
Book Holidays
Manage holiday booking and absence allowances with a simple online approval process.
Manage Sickness
Take control of sickness – every absence is logged, approved and analysed in your HR system.
Improve Performance
Standardise the way you manage performance and keep track of objectives.
Tasks & Reminders
Manage day to day employee tasks from the HR Dashboard with email reminders and onscreen notifications.
Streamline Reporting
Keep track of what’s happening. Report Library and one-click Data Export makes Management & HR reporting a breeze.
Expenses
Manage employee expense claims. Employee completes a claim for managers to approve.
API
Streamline your favourite systems with the systems API to save even more time.
Heard HR Solutions offers an initial free consultation and a variety of packages to suit your individual needs.
Online / Telephone Support
The online support service delivers quick, effective and detailed solutions. This ranges from providing written advice and answers to your questions, supplying policy and process related documents to drafting letters.
HR related processes and administrative tasks can be time consuming when all you want to do is focus on your business.
Free up your time by outsourcing your HR responsibilities at a fraction of the cost of setting up in-house HR and, relax in the knowledge that we are managing your HR needs professionally and in a cost-effective manner.
Telephone Support is also available if you prefer to discuss your questions or HR issues over the phone.
The Online and Telephone Support Services are available during office hours (Monday to Friday, 8.30 a.m. – 6.00 p.m). If you have an emergency, an ‘Out-of-Hours’ service is available.
On-Site
Heard HR Solutions provides an HR presence at your place of business or other relevant locations through our on-site service.
The ‘ad hoc’ service is perfect if, for example, you require an HR professional to conduct or assist with formal proceedings or investigations, to participate in meetings or to deliver training.
The ‘Retained’ service can, amongst other things, provide a regular monthly HR presence at your place of business.
Interim Support
Our Interim support service offers the assistance you need when you need it.
From undertaking specific assignments to supplying an extra pair of hands during busy periods.
Heard HR Solutions provides the documents that your business requires to remain in line with employment law and best practice.
The range of documents covers all aspects of the employment relationship from pre-employment to post-employment and everything in between.
Contracts and Agreements
Heard HR Solutions provide various types of contracts including:
- Senior Staff / Directors
- Full Time / Part Time / Fixed term / Term time
- Flexi-time / Job-sharing / Casual work
- Home Workers
- Young workers / Apprenticeship
We also supply various agreements such as:
- Consultancy
- Training
- Services
- Secondment
- Volunteering
Staff Handbook
Avoid employee disputes and dissatisfaction by ensuring that your employees are clear, from the very beginning, about what is expected from them and what they can expect from you.
Employee handbooks (Staff Manuals) provide quick, easy and concise reference to the most important policies, procedures and principles relating to your business.
Heard HR Solutions provides standard employee handbooks tailored to your business, new handbooks drafted to your specifications or a review and update of your existing handbook.
Recruitment, Selection and New Starters
An important part of any successful business is having the right staff in place. Heard HR Solutions can assist you at every stage of recruiting, selecting and employing new members of staff. This service includes:
- Avoiding unintentional discriminatory practices
- Remaining compliant with statutory obligations
- Drafting job descriptions and person specifications
- Placing job adverts and attracting talent whilst saving you time and money
- Assisting with selection and interview
- Pre employment checks
- Job Offers
- Obtaining references
- New Starter checklists
- Induction packs and presentations (power point)
- Probationary forms, letters and guidance
Policies and Procedures
Heard HR Solutions can supply a vast array of up to date and practical policies and procedures including:
- Alcohol, Drugs and other Substances
- Attendance (Absence)
- Capability
- Communications
- Disaster Contingency
- Dismissal, Disciplinary and Grievance
- Dress Code
- Email, Fax and Internet
- Employee Consultation
- Equal Opportunities
- Expenses
- Family Leave (including Maternity, Paternity and Adoption)
- Health and Safety
- Induction
- Long Service
- Monitoring
- Probation
- Recruitment
- Redundancy
- Smoking
- Secondment
- Stress Management
- Sickness
- Sunday Working
- Time off Work for Study or Training
- Volunteering
- Whistle-blowing
To ensure that your policies and procedures are effective and adhered to, Heard HR Solutions can provide practical guidance, management ‘how to’ booklets, related forms, check lists and letters and on-site policy awareness training.
Administration
Heard HR Solutions can meet your HR administration needs by providing:
- Letters
- Forms
- Checklists
- Guides
- Reports
- Minutes
Performance Management
The performance appraisal (performance review) process is an essential tool to manage performance and development.
An agreement about how to sustain and improve performance and how to overcome issues can be reached through measurement, feedback, positive reinforcement and an open exchange of views.
Heard HR Solutions can provide appraisal policies and procedures, line management guidance and training to ensure that you get the best from your appraisal process.
Absence and Sickness
Employee absence results in significant cost to employers, it is estimated to cost an average of £550 per employee per year with an average of 6.9 days absence per employee.
The most common causes of long term illness are acute medical conditions, stress, musculoskeletal injuries, mental ill- health and back pain. The main cause of short term absence is minor illness followed by musculoskeletal injuries, back pain and stress. Stress-related absence and reported mental health problems are increasing, non-genuine absences are reported as amongst the top causes of short term absence (30% for manual workers and 23% for non-manual workers) and presenteeism – people coming to work ill – is causing concern (CIPD Absence Management Annual Survey Report 2015).
Manage your absence levels by ensuring there is an effective and proactive absence management approach (AMA) in place. A robust AMA coupled with flexible working policies can help reduce time and money spent on absence.
Heard HR Solutions offers various services including:
- ‘Start to finish’ absence case management for all your employees.
- Implementation of effective absence policies, procedures and practices (including management training).
- One off support such as assisting to identify trends and the root causes of individual absences, carrying out welfare reviews (home visits), drafting letters and capability reports.
Disciplinary and Grievance
Disciplinary policies and procedures provide clear rules about the standards and behaviour an employer expects from their employees. Many disciplinary issues can be resolved informally but where this is not possible formal procedures should set out a fair and reasonable way of dealing with the issues.
Where an employee is unhappy about a management decision or a workplace issue, the grievance process provides an opportunity to reach a considered resolution after a genuine exploration of the available options. It is preferable that grievances are resolved informally and as early as possible, it may be helpful to arrange mediation at this stage. Should formal procedures be necessary, it is essential that they are managed fairly, professionally and effectively as this can be a worrying and stressful time for all involved.
Heard HR Solutions offers various services including:
- ‘Start to finish’ Disciplinary and grievance case management for all your employees.
- Implementation of effective disciplinary and grievance policies, procedures and practices (including management training).
- One off disciplinary support including:
- Providing practical guidance and support
- Dealing with suspensions
- Carrying out investigations
- Chairing, or assisting with disciplinary hearings and appeal hearings
- Drafting letters and disciplinary reports
- One off Grievance support including:
- Providing practical guidance and support
- Providing mediation
- Carrying out investigations
- Assisting with grievance hearings and appeal hearings
- Drafting letters and reports
Internal Communication
Good employee communication supports the decision making process and helps to improve both organisational and individual performance. Heard HR Solutions can assist you to develop, or improve upon, your communications framework.
Heard HR Solutions can assist and support your organisation’s HR activities through a variety of practical and effective training courses. All courses are tailored to your industry, your organisation’s objectives and your specific issues.
Our courses can be delivered in house or at one of our training venues.
If you are interested in a particular course but do not see it listed, please contact us – much of our training is bespoke and tailored to your requirements.
For more information on courses, pricing and availability, please email admin@heardhrsolutions.co.uk or complete the form below.
Mediation is a process of dispute resolution. An independent and objective third party (the mediator) helps your organisation to resolve conflict between individuals (or teams) in the workplace.
There are many reasons why conflict arises. This ranges from a perception of unfair treatment, unclear job roles, inadequate training to poor communications. Some effects of conflict may be absenteeism, low trust, under performance and low morale.
Mediation in the workplace is an informal, confidential conflict resolution process that the parties enter into voluntarily. The solution to the conflict is up to the parties and any agreement they reach can, if the parties choose, be evidenced in writing. However, whilst any agreement reached is legally non-binding it is morally binding upon the parties.
Mediation in the workplace strengthens the organisation’s ability to resolve conflicts. The benefits of mediation are that it can save time, helps to limit stress (reducing the disruption to the lives of those in dispute and to your organisation’s operations) and reduces financial costs (of time spent on formal procedures or legal proceedings).
Please contact Heard HR Solutions by emailing admin@heardhrsolutions.co.uk or by telephoning 01633 960197 / 07467 258778 or complete the ‘Contact Us’ form to arrange a confidential discussion with an accredited and certified mediator.
Be proactive in your approach to HR by taking advantage of our complimentary HR health check.
The health check will help you determine whether your business policies, procedures and practices are compliant with current employment legislation and best practice.
The health check is available to all businesses in the South East Wales area and is a free, no-obligation service. After you have completed a questionnaire you will receive a confidential report. The report will highlight areas where you are doing well and any areas of concern.
Please complete the form below to arrange your complimentary HR Health Check.
The following plans are our most popular options but these can be tailored to suit your business requirements.
Please contact us at admin@heardhrsolutions.co.uk or on 01633 960197 / 07467 258778 to discuss your needs or complete the ‘Contact Us’ form for more information on our scale of charges.
All fees and services are agreed in advance and subject to a signed service agreement.
A fixed service for a set fee. Payment of a set annual or monthly fee which is paid in advance. This could involve a minimum numbers of hours or days per month or you may prefer the more flexible option of accessing the service any time during the year and using up any unspent time at the end of the year for a one-off project or support. Additional services are available if you find that your require more than the agreed hours.
The retained service is based upon a per hour cost and depends on the number of employees in your business.
Discounts for new businesses and third sector organisations
If you are a new business you will benefit from a 10% discount in the first year and 5% in the second year.
Third sector organisations are eligible for a permanent 5% discount on all prices.
This option allows you to pay for services as and when they are needed.
This option is ideal where you have a specific project or require interim HR Services.
For more information on documents, pricing and our latest package deals, please contact us at admin@heardhrsolutions.co.uk or on on 01633 960197 / 07467 258778 or complete the ‘Contact Us’ form.
